Overall approval rating of 94% out of 31 total reviews

The Skyline @ The West End

09 Mar 2024 02:03

Service Feefo rating: single plus

Communication with company and property manager were good.

Product Feefo rating: single plus

Lovely flat, parking in central Edinburgh is the main bonus for us.

The Edinburgh Idyll @ The New Town

19 Feb 2024 10:02

Service Feefo rating: double plus

Séjour réussi dans ce charmant appartement dans le quartier de New Town. Il est idéalement situé pour visiter Edinburgh à pied. A 6, vous aurez de la place ! haut de plafond, grande superficie, bonne literie. Attention, il y a beaucoup de marche pour y arriver !

Product Feefo rating: double plus

Séjour réussi, contact facile avec le service de location

The Edinburgh Idyll @ The New Town

09 Jan 2024 08:01

Service Feefo rating: single minus

The apartment was listed as "1st floor" but in reality it was on the top floor with five flights of stairs. It was all quite bare bones - don't expect things like salt, pepper, cooking oil etc.

The property manager Karen was very helpful and responsive and the location is great.

We experienced an issue that required us to move to a different apartment which was very inconvenient and cost us a day of our vacation, but the company did at least refund our money without issue.

Product Feefo rating: single minus

The apartment was listed as "1st floor" but in reality it was on the top floor with five flights of stairs. It was all quite bare bones - don't expect things like salt, pepper, cooking oil etc.

The property manager Karen was very helpful and responsive and the location is great.

We experienced an issue that required us to move to a different apartment which was very inconvenient and cost us a day of our vacation, but the company did at least refund our money without issue.

Our response

Service rating : Thanks for taking the time to give us your feedback. I do apologise sincerely for the issues that lead to you having to relocate. We appreciate the opportunity to refund your stay. Regarding the listing errors, and the lack of basic amenities, thank you for bringing this to our attention. I have passed this feedback on, and we will endeavour to do better in the future.
Best, The Edinburgh Address

Product : We really do appreciate this feedback.

The Art House @ The New Town

05 Jan 2024 12:01

Service Feefo rating: double plus

Very professional service, easy to reserve, check in, and check out. We didn’t need to contact them during the stay as they included instructions for everything.

Product Feefo rating: double plus

Very nice 3 bedroom apartment, amazing kitchen, well stocked so you could cook at home. Perfect location near the shopping center and tram stop. Probably one of the nicest rentals I have ever stayed in, well furnished, decent beds, there wasn’t anything I could complain about.

Our response

Service rating : I am so glad that the property and our service was up to scratch for your stay.
Product : Thanks for taking the time to leave such a positive review, it's always amazing to hear that we helped make your stay in Edinburgh memorable.

The Causewayside Apartment @ Newington

03 Jan 2024 12:01

Service Feefo rating: double plus

The apartment is spacious, and very well equipped with everything one might need. The beds are warm and comfortable with lovely soft pillows. Communication is great with clear directions for key etc

Product Feefo rating: double plus

The apartment is well situated, close to bus services and shops, restaurants and takeaways. It is warm, comfortable and well decorated with every appliance one might require.

Our response

Service rating : I am happy to hear that you enjoyed your stay at this property!
Product : Thanks for leaving such a positive review! We really appreciate it.

Castle View Apartment @ The Old Town

02 Jan 2024 07:01

Service Feefo rating: double plus

Amazing location and very comfortable. Would definitely stay again

Product Feefo rating: double plus

Brilliant location and very comfortable

Our response

Service rating : I am so glad to hear that the flat was up to standards for your stay!
Product : Thanks for leaving such a positive review! I'm glad everything was perfect for your stay.

Shandwick Apartment @ The West End

22 Dec 2023 12:12

Service Feefo rating: double plus

We absolutely loved the stay and would stay again without hesitation. The apartment itself is very big for Scottish standards, and is at an amazing location (30s walk from Johnnie Walker building).

The only negative thing from the whole stay was the lack of items in the apartment (wash gel or soap, 2 rolls of toilet paper for a 2 week stay, etc). Nothing a quick trip to Sainsburys didn't fix :)

Product Feefo rating: single plus

We were a bit disappointed with the communications with Karen, mainly because we had to chase her for checkin details, and also to get basic info like how to dispense of rubbish bags.

Other than that, she was very helpful and accommodating

Our response

Service rating : I am so glad to hear that you enjoyed your stay with us! And would love to accomodate any further stays in Edinburgh. Regarding the lack of amenities, I do apologise that this was not provided for your stay. We will look into this and ensure that more basic supplies are left in the future.
Product : We do pride ourselves for our communication, so I am disappointed in hearing that this was not up to scratch for your stay. We will ensure that this is brought up with the team. Warm regards,
Poppy and The Edinburgh address team.

Castle View Apartment @ The Old Town

17 Dec 2023 09:12

Service Feefo rating: double plus

The booking arrangements via the web site are easy to use and in our case we contacted the Edinburgh address to query details and arrangements for which they were most helpful.

Product Feefo rating: double plus

The property manager, Eddie, was very helpful and responded promptly to all our queries.
The accommodation was exceptional. Very well equipped, spotlessly clean and immaculate throughout.
There was a bottle of bubbly left out in the kitchen, which was a very nice touch.

Our response

Service rating : Thanks for taking the time to leave positive feedback!
Product : I'm so glad that you enjoyed your stay in our property. We hope to accomodate any future stays you may wish to plan!

Shandwick Apartment @ The West End

03 Dec 2023 07:12

Service Feefo rating: single plus

A problem with the keys not working was quickly resolved the flat was lovely and warm and very clean it was very close to princes street and public transport
I would have liked a welcome pack of maybe some milk bread etc ther was also no dish soap or shower gel
The lovely light in the living room needed bulbs and a shade fixed also the fridge squeaked loudly when opening a little lubricant would sort it
The kitchen was well equipped with everything you would need and it was nice to have a dishwasher
The bed was very comfortable but the noise of the traffic outside disturbed my sleep but it’s what you expect in a city centre there is no mirror in the bedroom for drying you hair.
I disliked having to pay a fee in case of damage as there was already damage to the lights and the rug in the living room was stained
Overall we enjoyed our stay although it sounds a bit nitpicking these things I have mentioned could be easily rectified and would make the stay even better

Product Feefo rating: single plus

Karen was great and sorted our key problem right way

Our response

Service rating : It's great to hear that you enjoyed your stay. We always appreciate the feedback, and I will pass on these comments to our team and we will endeavour to rectify the issues mentioned above. We hope to host any future stays in Edinburgh.
Product : Thanks for letting us know. I will pass these comments on to Karen.

The Causewayside Apartment @ Newington

21 Nov 2023 03:11

Service Feefo rating: single plus

Everything went smoothly. However, any contact was more with the owner herself.

Product Feefo rating: single plus

It was a nice, clean, well-equipped and furnished apartment in a good location, with easy access to the city centre, station and shops.

We enjoyed staying there overall and there were just a couple of things that would have made it even better: the key to the apartment is VERY tricky and opening the door can take quite a long time, which is very frustrating. As for the bedrooms, we couldn't get the convector heaters to work so it was a trifle chilly in there. We also found the mattresses in both bedrooms rather hard. I realise everyone's idea of comfort is entirely personal but maybe some mattress toppers would make the experience better?

Our response

Service rating : Thanks for taking the time to leave a positive review, we really appreciate it. We are a small business and where we would love to be able to greet every guest, unfortunately this is not feasible for us, this is why we employ Karens amazing property management company to help us with immediate guest contact.
Product : I'm glad to hear that you enjoyed your stay overall. I apologise that the property was not up to scratch. Thank you for passing on this feedback, I have passed thison to the team and we will endeavour to make improvements based on this.

The Director at The New Town

29 Oct 2023 12:10

Service Feefo rating: double plus

The apartment was exactly as pictured and described. It was lovely and in a great part of town.

Product Feefo rating: double plus

Well designed, very clean and well located. Would definitely stay there again and highly recommend.

Our response

Service rating : I am glad to hear that you enjoyed your stay with us in Edinburgh! We hope to welcome you back again soon.
Product : It's always great to receive positive feedback from our guests! Thanks for taking the time to leave a great review.

Shandwick Apartment @ The West End

09 Oct 2023 05:10

Service Feefo rating: double plus

The process was easy and secure

Product Feefo rating: double plus

The apartment was exactly like the photos and didn’t disappoint. The location was very central and close to everything.

Our response

Service rating : I am glad to hear that you felt our processes were safe and secure!
Product : I am glad to hear that you enjoyed your stay! We hope to host any future stays you may plan in Edinburgh.

Dean View @ The New Town

06 Oct 2023 08:10

Service Feefo rating: double plus

The website is professional and easy to navigate. Communication was good, with reminders sent in a timely manner about payments due. The only slight issue was that it didn't seem very clear about the minimal stay required when I was trying to book the accommodation, I kept trying to book only 2 nights, but it would only let me progress if I booked 3 - I didn't find this very clearly explained.

Product Feefo rating: double plus

This accommodation is absolutely stunning, the photos on the website are beautiful but when we actually walked in we could fully appreciate the size of the rooms (which are huge) and the grandeur. It was truly beautiful. The view from the back of the apartment was amazing (and so unexpected). We felt completely relaxed and utterly spoilt. It was such a wonderful stay. We would love to return again soon.

The only slight issue we found - and this is probably just personal preference - was that the mattresses were way too soft and made you roll into the middle. A pet hate of ours. Firm mattresses all the way! Also, the front bedroom could be a tad noisy from traffic over the cobbles - but this is to be expected in a city centre. But this did not take anything away from a wonderful stay and I would definitely return. I cannot recommend this place highly enough. It was stunning. My third time staying at an Edinburgh Address apartment and I have never been disappointed. Thank you.

Our response

Service rating : I am glad to hear that it was a smooth booking process for you. I am sorry to hear that you did not feel that the minimum stay was not obvious, and we will look into making this more clear for future guests!
Product : It is great to hear that you enjoyed your stay at our property! We really do appreciate the feedback. We look forward to planning any future trips you may wish to book with us!

Castle View Apartment @ The Old Town

02 Oct 2023 05:10

Service Feefo rating: double plus

Every time I have visited I have been very pleased with the quality of the accommodation and the attention to detail.

Product Feefo rating: double plus

It was my birthday and there was a bottle of fizz waiting for me on arrival. The place was perfect.

Our response

Service rating : Thanks for taking the time to leave such a positive review Angela! We look forward to hosting you back again soon.
Product : We are happy to hear we could make your day a little more special!

1 Parliament Sq (apt 3), Royal Mile, 300 metres from Edinburgh Castle

21 Sep 2023 07:09

Service Feefo rating: double plus

Service was excellent

Product Feefo rating: single plus

Accommodation was excellent

Our response

Service rating : Hi Nicola,
Thank you for taking the time to leave a review!

Product : We really appreciate the feedback!

The Edinburgh Idyll @ The New Town

26 Aug 2023 09:08

Service Feefo rating: double plus

Great service - no problems at all.

Product Feefo rating: double plus

Access to the property was easily arranged.. The apartment was spacious, well-equipped and spotlessly clean. Location was great in a quiet street yet ideally situated for walking to Edinburgh's attractions, shops and restaurants. We would definitely stay in this apartment again

Our response

Service rating : Hi Louise! Thank you for the positive review!
Product : We love to hear great Feedback like this for our properties! We hope to host you again in Edinburgh soon!

Castle View Apartment @ The Old Town

23 Aug 2023 07:08

Service Feefo rating: double plus

I booked this property for a couple visiting Edinburgh for the festival, I found the property to be exactly as presented and the booking process very simple. The team were easy to deal with, friendly and helpful and the concierge service who managed the property were prompt and efficient.

At a notoriously busy period for the city I found the team at Edinburgh Address professional and willing to help, I would use agaiin.

Product Feefo rating: double plus

The concierge service had the property cleaned and ready ahead of schedule, they also got in touch about a potential fault with the thermostat ahead of guests and resolved - quite impressive service.

Our response

Service rating : Many thanks for taking the time to leave us a 5-star review. It is greatly appreciated.
Product : We are so glad to hear that you enjoyed your time in Edinburgh.

The Forrest Road Residence

16 Aug 2023 02:08

Service Feefo rating: double plus

Very helpful from booking to arrival, and in returning some lost property.

Product Feefo rating: double plus

Excellent location and facilities.

Our response

Service rating : Thank you for your 5 star review. It is greatly appreciated.
Product : We hope to host you again next time you are in Scotland.

City Retreat @ West End Village

14 Aug 2023 08:08

Service Feefo rating: double plus

Excellent service from The Edinburgh Address, easy to book and great communication from start to finish. Would definitely recommended.

Product Feefo rating: double plus

Beautiful apartment in a very central location, a few minutes walk to Princes Street. It was perfect for our weekend, so easy to reach everywhere.

Lots of local amenities including Sainsburys Local and Café Nero very close by.

The beds were so comfy and the apartment was decorated and furnished to a high standard.

We will definitely be returning.

Our response

Service rating : Thank you so much for taking the time to leave us a 5 star review. It is greatly appreciated.
Product : Please don't hesitate to get in touch next time you are looking at a trip to Scotland. We would love to welcome you back.

Castle View Apartment @ The Old Town

07 Jul 2023 05:07

Service Feefo rating: double plus

Spacious accommodation in great location

Product Feefo rating: double plus

As above

Owner was very responsive

Our response

Thank you so much for taking the time to leave us a review. We're glad you enjoyed your stay and hope you will stay with us again next time you are in Scotland.

The Old Bakery

07 Jul 2023 08:07

Service Feefo rating: single plus

The cottage was in a wonderful historic Edinburgh location. It is spacious and well equiped. It is within easy walking distance to most the famous areas and especially to the shops of The Haymarket and The West End. There is a very good small cafe at the top of the road, which has delicious food for breakfast and lunch, very handy. The property manager, Tony, was especially helpful, friendly and professional.

Product Feefo rating: single plus

The property manager was especially helpful and supportive. The rooms were large and comfortable. The accommodation was clean, although the entrance porch could have been swept before our arrival. It was a shame as first impressions are so important. Overall we would recommend the property BUT holiday makers be aware that there is a large building site outside the property which is very noisy. The work begins at early in the morning and continues into the early evening. It is intrusive. It is such a shame as the area in general is away from the tourist packed central location. The building work looks as though it will continue for at least another year. We know this is not the owner's fault but it did detract from our stay.

The Art House @ The New Town

26 May 2023 11:05

Service Feefo rating: single plus

The booking process went well and our telephone discussions were very pleasant. However it would have helped if evidence of ID (if this is really necessary) had been requested at the time of the original booking.

Product Feefo rating: double plus

The accommodation was spacious, stylishly designed and well equipped. It exceeded expectations.

Our response

Service rating : Thanks for your positive review. We appreciate the feedback and will look to ask for ID upon booking in the future.
Product : So glad you enjoyed the beauty and convenience of the apartment, hope we can host you again in the future.

The Edinburgh Idyll @ The New Town

07 May 2023 09:05

Service Feefo rating: double plus

The accommodation is overall excellent

Product Feefo rating: single minus

self service only was provided

Our response

Service rating : Thanks for your 5-star review Ralph
Product : Hope we can host you again in the future.

The Causewayside Apartment @ Newington

02 May 2023 04:05

Service Feefo rating: double plus

This was our second stay at this lovely apartment. It is clean, comfortably outfitted, and very convenient. From the beautiful bouquet on the table at arrival, to the owner painted art on the walls, to the ease of departure, there's nothing we would change.

Product Feefo rating: double plus

Everything we needed to make out visit to Edinburgh enjoyable.

Our response

Thank you so much for your kind review. We really are glad you enjoyed your second stay here as much as you did your first!

All the best,
Daisy

Edinburgh Castle Suite @ The Old Town

17 Apr 2023 07:04

Service Feefo rating: single minus

Buchungsablauf zufriedenstellend, allerdings hohe Stornokosten (falls notwendig).

Product Feefo rating: single minus

Zentrale Lage - der Parkplatz liegt direkt gegenüber, ist aber nicht ganz billig.
Das Apartment ist schön eingerichtet, war aber bei Ankunft nicht komplett sauber. Der Teppich war an einigen Stellen fleckig, sowie die Handtuchhalter im Bad waren nicht ordentlich geputzt. Die Trinkgläser waren nicht alle gespült, am Rand der Weingläser befand sich sogar Schimmel. Die Wohnung war bei Ankunft unzureichend geheizt.
Wenn man im Hauptschlafzimmer zur Straße hin schläft, kann es nachts (Innenstadt) sehr laut werden.
Wir kamen nicht sehr gut mit dem komplizierten Fernseher zurecht. Auf Nachfrage beim Concierge wurde uns lediglich angeboten, eine Anleitung aus dem Internet zu schicken. Das hätten wir schon selbst gekonnt. Bei dem Preis der Wohung hätte wir erwartet, dass jemand vorbeikommt und uns kurz zeigt, wie man den Fernseher bedient. Ob man die Kamine in der Wohnung benutzen kann wissen wir nicht. Wir haben es versucht, waren aber nicht erfolgreich - beim Concierge wollten wir nicht nochmal nachfragen....

Our response

Service rating : Vielen Dank für Ihre Bewertung. Unsere Stornierungskosten sind so festgelegt, dass wir keine Buchungen verpassen. Sie können sehen, dass Sie, wenn Sie lange genug vor Ihrer Ankunft stornieren, eine vollständige Rückerstattung erhalten und dass wir nur dann eine Gebühr erheben, wenn Sie innerhalb von 4 Wochen stornieren und wir keine andere Buchung finden können, um Ihre Daten zu füllen.
Product : Ihr Feedback wird sehr geschätzt. Wir haben keine Kontrolle über die Parkmöglichkeiten in Edinburgh, bieten jedoch Parkmöglichkeiten, die Sie in anderen zentral gelegenen Apartments nicht finden werden. Bitte entschuldigen Sie, dass die Reinigung nicht Ihren oder unseren Standards entsprach, wenn Bereiche der Wohnung nicht ordnungsgemäß gereinigt wurden, wie Sie es beschrieben haben. Wir werden diese Angelegenheit auf jeden Fall prüfen und korrigieren. Wir werden auch versuchen, die Anweisungen für den Fernseher und den Kamin für zukünftige Buchungen zu skizzieren. Danke.

Castle View Apartment @ The Old Town

16 Apr 2023 07:04

Service Feefo rating: double plus

An outstanding experience from booking to check out. So responsive and accommodating! This is the 2nd time renting a flat through EA and we’ve found them to have the highest standards of any place else we’ve rented. Lovely, modern, well kept apartment- exactly as advertised!

Product Feefo rating: double plus

Couldn’t ask for better service or luxury accommodations. Renting from EA made the entire time a trip to remember!

Our response

Service rating : Thanks very much for your kind words and amazing review, it is so pleasing to hear you were satisfied by the service provided by the Edinburgh Address and the beautiful apartment next to the Castle
Product : We look forward to hosting you again in the future!

The Charming Fleet Cottage

09 Apr 2023 07:04

Service Feefo rating: double plus

Professional and responsive service as ever! Thanks you :)

Product Feefo rating: double plus

Immaculately clean, comfortable and coordinated cottage. Delightful welcome pack on arrival.
The host left clear and helpful instructions for utilities and a pack to describe local attractions. Any additional queries were responded to very quickly via email. Thank you so much, we will return!

Our response

Thanks for your great review. I'm really glad you enjoyed your trip to Edinburgh and hope to welcome you back soon.

The Edinburgh Idyll @ The New Town

09 Apr 2023 05:04

Service Feefo rating: double plus

Excellent service. Easy to get hold of.

Product Feefo rating: double plus

Beautiful apartment in an excellent location. A short walk from the centre. This is the second time we’ve booked the Edinburgh Idyll. High quality fittings and very clean.

Our response

Thank you for your great review. We're really glad you enjoyed your trip to Edinburgh and hope to welcome you back soon.

Drumsheugh Apartment @ The West End

05 Apr 2023 01:04

Service Feefo rating: double plus

Very easy and clear check in process and prompt response to any queries. Booking process was simple and efficient and information was accurate.

Product Feefo rating: double plus

Quick and simple check in process and any queries answered quickly and effectively. Apartment was superbly equipped and super comfortable as well as being really close to all that Edinburgh has to offer. We couldn't believe how quiet it was in the middle of a major city. Definitely a good find.

Our response

We're really glad that you enjoyed your stay at Drumsheugh Apartment. Thank you so much for choosing the Edinburgh Address. We hope to welcome you back to Edinburgh soon!

The Townhouse @ Stockbridge

01 Apr 2023 08:04

Service Feefo rating: single plus

Karen the Property Manager was very helpful and provided access information as promised.

Product Feefo rating: single plus

We enjoyed our stay and the property was lovely and just right for our group. We really liked the location - Stockbridge is a great area and an easy walk into the city centre.

Our only disappointment as that after a long train journey to Edinburgh from near Cambridge, it would have been a nice touch to find some welcome supplies such as some milk for a cup of tea. That would have avoided us venturing out to the local Sainabury’s at 10pm.

Our response

Thanks so much for your review, so glad you enjoyed your stay and felt well-catered to

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