Overall approval rating of 93% out of 88 total reviews

Service

Good communication.

Product

The location was excellent. The house was brilliant, if a little worn. The pillows need to be better as do the towels and the mattresses squeak everytime you move. These things did not spoil our time there but did not come up to the standard we have found in other Edinburgh Addresses. It was a shame the wifi wasn't workingwhile we were there, didn't affect us much but i would imagine others may have been irritated.

Service

Reasonably efficient booking (although some confusion on website with a discount code that did not exist).
Great response and efficient check in from local property manager.

Product

Very well equipped apartment, clean, comfortable and spacious. Great location, an easy walk into the city (or buses stop nearby). For info, please provide oven gloves!

Service

Excellent in all respects
Great house, well managed and very obliging
We had everything we could want

Product

Everything was of the highest quality and exceeded expectations

Service

Eddie was very accommodating to leave the keys at 10:30 AM so we could check in early. The apartment met our expectations. It was big enough for our crew of six adults. The kitchen was well stocked with appliances. The living room was large. It was wonderful

Product

Everything met our expectations.

Service

Great vacation rental with all amenities. Location was perfect. Our group of 8 had a blast.

Product

Great vacation rental with all amenities, close proximity to everything.

Service

Highly recommended. Quick response to any questions.

Product

Great accommodation with a friendly and helpful host, who lived above the apartment. Clean and well equipped apartment with a beautiful courtyard garden

Service

Beautiful apartment with a lovely host. Highly recommend

Product

Beautiful apartment in an ideal location

Service

Smooth, easy booking service....

Product

Fantastic flat, great space, perfect location. Better quality bedding & headboards would improve the experience greatly.....

Service

Having used AirBnB extensively, the EA booking process is quite long and cumbersome. Would have expected a more 5 star service.

Product

With the elevator not working, it was quite exhausting climbing 99 steps all the time. We chose the apartment based on location, and meant we would not return back as often.

The towels are tiny, and the apartment had quite a bit of dust (the radiators, inside cupboards, etc. The windows do not open properly in the 2 smaller bedrooms or 2nd bathroom. Some of the lounge / dining drawers are full of local attraction brochures (great to have) but from 2016/17. These need to be updated.

In the kitchen, the drip tray on the espresso machine had not been emptied or cleaned, chopping boards both had food stuck to them, and some glasses in the cupboards were dirty.

The showers are instant showers that have poor water pressure, so not a luxurious shower.

Location is excellent.

I was expecting a 5 star apartment, and honestly felt let down.

Service

The booing was super easy. The garden was absolutely lovely, it really made our stay. And I loved having two living rooms as one had the morning sun and the other the afternoon. The location is abcsolutely ideal and in the middle of everything

The only issue for us was the upstairs bedrooms have no way of keeping the light out. It is so bright. And they get so so hot but there is no way to cool the area down as the windows only open as a crack. Could be an issue for future summer renters. When you do open the windows a crack, the noise outside is crazy and I would think even more so in the Fringe. Something to think about as a potential improvement.

Product

Read other comment thank you

Service

Booking simple and straightforward.
Likewise payment.
Stairs were a problem - steep stone steps and lots of them.
Wouldn't have booked if I'd known about them.
We loved the flat. It was very attractive, freshly decorated. Well equipped and immaculately clean.
A rubber mat for the shower is a pretty basic requirement, surely.
The location is stunning, St Giles one way and the castle the other.
Ideal rental for the younger and fitter.

Product

I just d in box on previous page

Service

Awesome. The apartment was magnificently presented, central in location and the host was friendly and accommodating. Loved it!

Product

Amazing apartment. Beautifully presented and well located.

Service

Good customer service: efficient and very nice!

Product

Lovely setting; lovely building - just missed out on five stars because of traffic/road work noise

Service

Excellent accommodation in a great location

Product

All very efficiently managed

Service

The accommodation was very nice and extremely convenient to everything in Edinburgh. It was a little difficult when we arrived at train station with no one to meet us and I, being from Texas, had a hard time understanding their directions. But all worked out finally. I do not understand at all hotels and rentals not supplying wash cloths along with towels. This was the same all over Ireland and UK - this is not satisfactory to Americans!! The lift didn’t work, but the 4 flights of stairs several times a day gave us a good work out.

Product

Great accommodation - a little extra service needed

Service

Booking service and staff at Edinburgh Address are first class and helpful.

Product

Location excellent for an incredible city. Very nice apartment with great layout and works well for 5-6 people. Beds comfortable although pillows not perfect. Sufficient kitchenware for stay in evenings although so many good places to dine within a 5-10 min walk seldom required. Bathrooms functional and compact.
Only potential hazard is that front bedroom onto castle terrace can be noisy from traffic or as in our case workmen painting the road at 1am with a loud compressor on their truck for a couple of nights - I think this was just bad luck and normally the road is quite at night

Service

Good communication all through the booking.

Product

Fantastic apartment 5 minutes walk to Princess Street equipped with everything we needed for our stay.
We were met by David who showed us around and explained he was on call 24 hours if we needed anything.

Service

From start to finish everything went smoothly and happened as it should. Like the auto payment reminders along the way, and the quick return of the 'breakages' deposit. Recommended !

Product

Large apartment, perfect for three couples, all amenities within the apartment fit its size.
Location, so so convenient.
Flat walk to Princes Street, all the surrounding commercial area and Haymarket Station. Buses around the corner too 10 / 10 !

Service

Good but felt the damage deposit could have been returned sooner after we left. The flat had a few minor issues that were resolved with the owner straight away. Also felt the property could have done with a refresh - a brilliant location, warm, comfortable hot water etc but the info on the website led us to believe the property was better presented.

Product

It was comfortable on the whole and felt secure with a brilliant location but there were no tea towels and some of the kitchen utensils had been put away dirty. Could have done with a squeegee / mop perhaps in the wet room? It looked like it could have done with a refresh or a quick trip to IKEA for a few extras. No lighting in the kitchen area and rather tired frying pans.

Service

The apartment on the Royal Mile was everything! Gorgeous and spotless with a wonderful location. When our flights home we’re can, customer service went out of the way to accommodate us! I highly recommend this company and their apartments!

Product

Everything was wonderful!

Service

The photos of the apartment certainly lived up to expectations. Beautiful apartment with the castle and Princes St Gardens on your doorstep. David was very helpful and attended to any queries we had. We had booked this as a family for a special occasion and everything was perfect. The apartment has everything you could need and more. Would highly recommend

Product

Booked midweek and out of season so we got an amazing deal

Service

Great location- lively thanks to students in the area but never felt touristy. The home is spacious and comfortable. It was one of the best experiences we’ve had.

Product

Perfect location and accommodations!

Service

Great service.

Product

Excellent accommodation, with good parking. The light in the open plan sitting/dining room is to die for - we were so lucky as we visited during the unseasonably warm spell in February. Great communications with the caretaker, who met us and showed us round on arrival. We are definitely returning!

Service

Friendly, helpful service. Kept informed throughout booking process.

Product

It’s a beautiful and stylish apartment and perfectly located.

Service

Found booking process easy and the staff were extremely helpful in organising additional items such as the personal chef. Apartment was fantastic in terms of location and it's finish - very comfortable.

Product

Fantastic apartment! Really recommend the personal chef - great experience and the food was amazing!

Service

We stayed in the Marchmont flat with the Edinburgh Address for six weeks with our two kids and had a great stay. Communication was good, check in was smooth and when a couple of maintenance issues arose they were dealt with quickly and efficiently. Our boys loved the shared back garden and the house was equipped with everything we needed for our stay. We would definitely recommend this place.

Product

We stayed in the Marchmont flat with the Edinburgh Address for six weeks in winter 2019 and had a great stay. Communication with Siobhan was good, check in was smooth, the flat was cosy and comfortable, and when a couple of maintenance issues arose they were dealt with quickly and efficiently by Eddie and David. It’s a great neighbourhood, our boys loved the shared back garden and we had everything we needed in the flat. We would definitely recommend.

Service

Totally professional and helpful

Product

Beautiful apartment for Christmas , felt the furniture should have been cleaner , other than that 5*