Overall approval rating of 94% out of 31 total reviews

Edinburgh Castle Suite @ The Old Town

30 Jun 2022 06:06

Service Feefo rating: double plus

They were in contact with me immediately and made sure I had all the instructions needed for the apartment.

Product Feefo rating: double plus

Location was great. We loved the views from the Castle Suite. It was well maintained and cared for. We would have appreciated soap, shampoo and conditioner in the bathrooms.

Our response

Thanks for the amazing review, the location is fantastic from the apartment with the Castle Views.
We are glad that you found the communication quick too.
We have taken note of the bathroom amenities and will review it.
Siobhan

94DR

26 Jun 2022 07:06

Service Feefo rating: double plus

Paul was an incredible host and 94 DR was one of the nicest homes we've every stayed in. We can't recommend them enough!

Product Feefo rating: double plus

All of the amenities were top notch!

Our response

Thanks for the amazing review.
We agree, this property surpasses expectations.
We are so pleased that you thought it was one of the nicest homes you have stayed in.
Please come back and stay with us again soon,
Siobhan and Paul

Drumsheugh Apartment @ The West End

25 Jun 2022 08:06

Service Feefo rating: double plus

Very professional service

Product Feefo rating: double plus

Excellent manner and very friendly

Our response

Thanks so much for the amazing review.
We are so glad that you found us to be professional and friendly.
Please come back and stay with again soon
Siobhan

The Art House @ The New Town

24 Jun 2022 10:06

Service Feefo rating: double plus

We spent 2 weeks at the Art House, which was an exquisite stay. The location, the facility services, the ultra design environment…. were rely appreciated. We will absolutely give the address as a reference to our friends and family.
It was a privilege to live in a typical Georgian house for holiday.

Product Feefo rating: double plus

Thank you for all the house comfort. We appreciated the fact that the neighborhood was really calm and also close to lively areas.

Our response

Thanks so much for the fantastic review. We are over the moon that you all had such an exquisite stay. We agree, the location is perfect to explore Edinburgh.
Please come back and stay with us again soon,
Siobhan

The Old Bakery

24 Jun 2022 08:06

Service Feefo rating: single plus

Very clean and well set out accommodation.
Easy access . Great location for city visit .

Product Feefo rating: double plus

Very helpful host , explained everything in the flat . Also helpful with directions .

Classic Marchmont Charm @ The Meadows

22 Jun 2022 12:06

Service Feefo rating: single plus

Very. detailed, clear about billing

Product Feefo rating: single minus

The apartment was not very clean. Lots of dust and candy wrappers under beds, and dirt on the bathroom windowsill. There were no instruction manuals for using the induction hob. Even Eddie ( who was great, and came to help) had trouble figuring out how to use it.No instructions about the TV or the espresso coffee maker. This is just sloppy management frankly. The actual apartment was comfortable and in a great location, but you need more attention to detail.

Our response

Thanks for the feedback that you have provided.
We are glad that you found the service to be detailed.
Sorry that you found the apartment not very clean, this is not something we take lightly and we will investigate why this has happened. We have had so many bookings and this has never been mentioned before.
We will try and make the instructions about the TV and coffee machine.

Drumsheugh Apartment @ The West End

09 Jun 2022 07:06

Service Feefo rating: single plus

Great service, accurate and helpful. Siobhan answered l my questions and helped make the reservation and payment system simple.

Product Feefo rating: single plus

Easy to contact through email, clear and easy directions for check in and check out.

Our response

Thanks so much for the good review, we are so glad that you all managed to come to Edinburgh eventually.
Also, that you found our service was great, accurate and helpful.
We hope that you can come back to Edinburgh soon,
Siobhan

The Edinburgh Idyll @ The New Town

03 Jun 2022 04:06

Service Feefo rating: single plus

Booking process was fine and easy to navigate. The only reason for 4 stars is that we initially booked in 2020 but then Covid hit. All of our other bookings refunded our deposits. The Edinburgh Address was the only one to hang on to our deposit for two years.

Product Feefo rating: double plus

Up-to-date, luxurious bathrooms. Updated, modern kitchen. Comfortable and charming property.

Our response

Thanks for the good review. We are so glad that you found the property comfortable and charming.
It really is an amazing place to stay while exploring Edinburgh.
Regarding the deposit, i was under the impression that you wanted to come back, sorry if we were not clear. I will make sure going forward guests are made aware.

The Art House @ The New Town

01 Jun 2022 10:06

Service Feefo rating: double plus

The accommodations were above and beyond expectations. Pictures cannot do justice to the luxurious detail and craftsmanship that make this a magical stay. Perfectly situated in the city, we were easily able to navigate to every destination. Hope to be back again some day.

Product Feefo rating: double plus

Communication was thorough and prompt

Our response

Thanks so much for the excellent review.
We are over the moon that the accommodation exceeded expectations.
It is such a magical and special place to stay in Edinburgh and perfectly situated too.
Please come back again and stay with us soon,
Siobhan

1 Parliament Sq (apt 10), Royal Mile, 300 metres from Edinburgh Castle

24 May 2022 06:05

Service Feefo rating: double plus

Professional and friendly.

Product Feefo rating: double plus

Very good service.
Convenient location.

Our response

Thanks so much for the great review.
We are so glad that you had a good time in Edinburgh.
The location is brilliant for this property and glad you found us all professional and friendly.
Please come back and stay with us again,
Siobhan

1 Parliament Sq (apt 15), Royal Mile, 300 metres from Edinburgh Castle

07 Apr 2022 05:04

Service Feefo rating: double plus

Exceptionally easy to book our accommodation on line. They wanted lots of information about all members of our party. I understand this as they are in the city centre and protecting their property. Emails were responded to promptly and the meet & greet service worked well. Accurate description of the apartment.

Product Feefo rating: single plus

The apartment was slightly tired and had obviously had crockery broken by previous occupants as there were only, for example, 4 mugs. However the position was excellent and, if you can manage 3 big flights of stairs, it’s well worth the climb. Great value for money.

The Skyline @ The West End

04 Apr 2022 11:04

Service Feefo rating: single minus

The property was well advertised on the Edinburgh Address website. The photos and description were accurate - we found the apartment was just as described. There was a good range of high end properties to chose from.

We found that the Edinburgh Address is just a marketing website, so there was someone completely different to talk to in terms of gaining access to the property, housekeeping etc. The liaison between the property manager and the Edinburgh Address was 'clunky' which caused a bit of confusion and mixed messages about cleaning etc. It might help if the Edinburgh Address website makes it clearer that it's an Airbnb-type operation so, once the property is booked, all further communications should be direct with the property manager.

Product Feefo rating: double plus

The flat was in a superb location giving ready access to everything that Edinburgh has to offer. The shared areas (entrance hall and stairs etc) were well maintained to a high standard. It's very useful to have an allocated parking space in Edinburgh

The flat was very comfortably furnished and we loved staying there. The cooking equipment was slightly limited but we were staying there for four weeks so probably cooked at home more than the average visitor.

The three flights of stairs up to the flat were good exercise!

1 Parliament Sq (apt 15), Royal Mile, 300 metres from Edinburgh Castle

31 Mar 2022 04:03

Service Feefo rating: single plus

A very comfortable flat and, of course, extremely well located. I am a returning customer which tells you all you need to know really. The stairs are a bit of a trial but there's nothing the letting agents can do about that. A few more towels would have been appreciated. I'll be back, hopefully on a lower floor.

Product Feefo rating: single plus

My companion moaned about lack of big bathroom towels otherwise I would have given 5 stars.

Drumsheugh Apartment @ The West End

28 Feb 2022 07:02

Service Feefo rating: double plus

Booking was easy and Eddie Harper was quick in responding to messages.

Product Feefo rating: single minus

Flat is spacious and very handy for Princes Street (5 mins walk).
Beds were set up as requested. However on arrival the heating was off and the temperature gauge read 11C. This was on a day of storms and snow - thankfully my elderly parents didn’t arrive until the following day as they wouldn’t have been able to stay.
The shower in the bedroom with the sun room was also completely blocked and the tray filled up with water . We had to buy some drain unblocker.
Some operating instructions for the oven would have been useful as the fan oven seemed to be stuck on some sort of timer, and we couldn’t get it to work.
Parking space is useful, though there is some slippy mud so be careful.

Our response

Dear Guest,
Thanks for the feedback of your stay at Drumsheugh Gardens.
We are glad that you thought that the apartment was spacious and in a good location.
In relation to the heating, it should have been on a timer, so I am sorry that it wasn't on when you arrived.
We will make the operating of the oven more clear and appreciate you letting us know about the shower. Eddie would have come and fixed it for you.
Thanks again,
Siobhan

The Art House @ The New Town

24 Feb 2022 09:02

Service Feefo rating: double plus

Service very good - no problems all responses are quick and effiecient

Product Feefo rating: double plus

The apartment was excellent with very large rooms, tall ceilings and plenty of sunlight through the high windows giving it a sense of grandeur. The artwork and sense of detail were also excellent. The one issue I should mention was the heating which I could not quite get a grip on as it appeared not to come on until early evening and the front room takes some heating up as its huge and only has 2 small radiators. However I would not hesitate to recommend this apartment. The location is also excellent.

Our response

Service rating : Thanks Max, it was a pleasure to host you, please come back soon
Product : Thanks for your detailed review Max, we're so glad you enjoyed the apartment's spectacular attributes and ideal location. Our apologies that you had issues with the heating. We would love to see you again next time you're in Edinburgh.
Thanks.

The Art House @ The New Town

04 Jan 2022 11:01

Service Feefo rating: double plus

Responsive & co-operative team, made our stay very straightforward. Beautiful Edinburgh apartment!

Product Feefo rating: double plus

Beautiful apartment, equipped with everything we needed and more. Location perfect.

Our response

Thanks so much for the 5 star review.
We are so glad that you loved staying at The Art house for Christmas.
The location is just ideal too.
Please come back and stay with us again,
Siobhan

The York Place Residence

02 Jan 2022 06:01

Service Feefo rating: double plus

The 26 a York place rental was perfect for location and accommodation. Granted it was a wet time but that's Edinburgh in December. It was a shame that the restrictions hit so hard but we managed to see and do all the things we needed.
Everything was great and such a quiet oasis in such a busy place. Also the ease with which to extend a extra day.

Product Feefo rating: double plus

The accommodation has some things that need updating. That said it was a great place to come hid and relax right next to the main mall and bus/tram stops which made getting about super easy.

Our response

Service rating : Thanks for the 5 star review. Pleased to hear you enjoyed your time in Edinburgh despite the restrictions. Hope to see you again soon.
Product : Thanks for your feedback, glad to hear you were able to take advantage of the apartment's fantastic location. It was a pleasure to host you, please come back again soon.
Thanks.

The Causewayside Apartment @ Newington

28 Dec 2021 05:12

Service Feefo rating: double plus

everything was perfect
would definately recommend and come again
from start to finish the booking handled well
flat soo clean and had everything you could wish for just loved it

Product Feefo rating: double plus

there was just nothing that was not perfect

Our response

Thanks so much for the wonderful review for our Causewayside Apartment.
We are so glad that you great time staying with us and loved the property.
Hopefully, you will come back and stay with us again soon,
Siobhan

Drumsheugh Apartment @ The West End

22 Dec 2021 07:12

Service Feefo rating: double plus

Efficient and friendly

Product Feefo rating: single minus

This property is in a good, central location. Parking at the rear was a bonus. The flat is spacious and was clean. However it is tired. Fixtures and fittings whilst of quality many years ago are now dated.

Edinburgh Castle Suite @ The Old Town

16 Dec 2021 07:12

Service Feefo rating: double plus

This was a booking postponed from 2020 due to Covid for which the deposit was transferred. We had very good contact with EdinburghAddress throughout and took their advice on the most suitable apartment. They were very helpful answering any queries and providing advice about the booking.

Product Feefo rating: double plus

We needed a 3 bed/3 bathroom accommodation for which this was perfect.
Very well positioned for city centre access and not subject to street noise allowing a good nights sleep to set up for the next day.
It's a beautiful apartment, well equipped and a real bonus with a terrific view of the castle from the sitting room and main bedroom.
All rooms are nicely proportioned, all beds very comfortable with nice shower/bathrooms.
The sitting room was large with lovely furniture which was very comfortable.
The kitchen is also a decent size with a good sized dining table which easly enabled us to sit together for breakfast (that included haggis, of course).

Our response

Service rating : Hi Pete, it was a pleasure helping you find an apartment, we hope to see you again next time you're in Edinburgh!
Product : Thanks for the 5 star review Pete. So glad to hear you enjoyed Edinburgh Castle Suite, it is a truly fantastic and luxurious apartment that couldn't be any more central in the city. Please come back soon.
Thanks.

The Art House @ The New Town

09 Dec 2021 09:12

Service Feefo rating: double plus

Stunning period property in the heart of the city. Great communication with agent. Would stay again. Highly recommended ⭐️ ⭐️⭐️⭐️⭐️

Product Feefo rating: double plus

Friendly service. Very helpful and responded quickly to any questions. Welcome hamper was a nice touch.

Our response

Dear Adrian,
Thanks so much for the 5 star review. We are so glad that you enjoyed your stay at The Art House.
Such a great location for exploring the city. We hope that you can come back and stay with us again soon,
Siobhan

Edinburgh Castle Suite @ The Old Town

02 Dec 2021 12:12

Service Feefo rating: single plus

Quick and straightforward

Product Feefo rating: double plus

Helpful and accommodating

Our response

Dear Lisa,
Thanks so much for the feedback
We are so glad that you had a great time art Castle Suite with your friends.
We hope that you come back and stay with us again,
Many thanks
Siobhan

The Skyline @ The West End

01 Dec 2021 07:12

Service Feefo rating: double plus

Excellent customer service.Excellent apartment, clean, well appointed.

Product Feefo rating: double plus

Excellent stay in a lovely well appointed apartment

Our response

Thanks for the 5 star feedback.
We are so glad that you thought the apartment and customer service was excellent.
Please come back and stay with us again,
Siobhan

The Townhouse @ Stockbridge

25 Nov 2021 08:11

Service Feefo rating: double plus

Fantastic staff-very flexible and helpful. Both accommodations were stunning-clean, smart and well equipped.

Product Feefo rating: double plus

Excellent all round! Will definitely book again.

Our response

Dear Guest,
Thanks so much for the 5 star review.
We are so glad that you had an excellent time staying with us in Edinburgh.
We look forward to you coming back to stay with us again,
Siobhan

Shandwick Apartment @ The West End

20 Nov 2021 11:11

Service Feefo rating: double plus

Lovely large spacious apartment. Bed was very comfortable. Very handy for all areas

Product Feefo rating: single plus

There was a minor issue in the booking process which was swiftly resolved

Our response

Dear Guest,
We really appreciate your 5 star review.
So glad that you loved the apartment and thought that the bed was very comfortable.
We hope to see you back to stay with us again,
Siobhan

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