We want you to know that your health, safety and wellbeing is important to us

Rest safe well

A wee note from Anna and The Edinburgh Address team…

Update January 2022

We are currently welcoming guests and taking bookings.

 

International travellers from the 9th can use LFT's not PCR when entering the country.

Please check the latest travel advice from the Scottish Government 

 

15th December 2021

 

The latest update requests that before and immediately after Christmas, you minimise your social mixing with other households. If you do plan on socialising - either at home or in indoor public places - they are asking that you limit the number of households represented in your group to a maximum of three. And make sure you test before you go.

Red List of Countries - please read guidance below

https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine/pages/red-list/

 

 

 

 

Please contact us regarding any booking or query you may have Monday to Friday: 09:00 to 17:00 - UK Time, https://www.theedinburghaddress.com/contact-us

 

Scottish Government updates

Green, Amber and Red List - International Travel (Visit the link below to see where and when to take a COVID-19 Test).

https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine/pages/red-amber-and-green-list-countries/

Link to Scottish Government updates about travel and measures announced to help planning

https://www.gov.scot/collections/coronavirus-covid-19-guidance/

Covid-19 - Guests Terms and Conditions

Book with confidence on Selected Apartments Only*
If U.K or Scottish Government travel or government restrictions, due to the Coronavirus, was in place when you are due to arrive, you would be given the option to:

1. Use a credit voucher and transfer to new dates within 12 months from your original arrival date;
2. If a credit voucher is not suitable for you, we will issue a refund less your booking fee.

Please note
*This applies only to The Edinburgh Address properties (distinguished by the @ symbol).  This does not cover disinclination to travel or if events are cancelled and is only valid if government (U.K or Scottish Government) restrictions prohibit travel completely.  So, there is a complete travel ban.

The refund will be made within 2 working days from the booking arrival date and please also allow for bank processing time.

If your booking does not fall under this category and you still wish to cancel, our flexible terms and conditions will apply.

https://www.theedinburghaddress.com/terms-and-conditions

Based on new UK Government advice and protocols, we have made decisions to add Covid-19 Terms and Conditions for the well-being of our valued guests and owners of holiday accommodation.

These terms apply to our selected apartments, indicated with an "@" symbol. All our other partners' properties provide their own clear and helpful terms and conditions. Please contact us if you need more information.

Cleaning and Covid-19 related Measures

We have always been proud of our high cleaning standards.  We are committed to following industry best practices.  We are members of the Association of Scottish Self Caterers and they have complied new cleaning protocols which have been endorsed by the Scottish Government.  It is these standards that we have recommended to all our hosts.

Key elements (but not limited to) of these Covid-19 Measures & Cleaning Protocols include:

Preparation for guest arrival

  • Carry out a Risk Assessment of the property
  • Implement contactless key collection where possible
  • Meet and greets carried out if necessary under social distancing measures
  • Create a Covid-19 Cleaning Standards Checklist
  • Online Welcome Books provided where possible
  • Ensure staff adhere to social distance measures, appropriate protective equipment for cleaning and maintenance
  • Every guest will be asked to confirm that they are symptom free
  • Hand sanitiser and gloves provided for guests 

Cleaning

  • Use of effective disinfectants and sanitising products
  • Specific attention to areas which receive high or frequent use
  • Bedding and Linen - strict guidelines on how these should be laundered

**Please note that these measures and protocols form part of a moving situation and are being reviewed on a regular basis**

Thank you from

Anna and The Edinburgh Address Team

The Edinburgh Address Team