Review via Feefo.com
Excellent - very approachable and extremely helpful.<br />
Ideal location but accommodation did not live up to the expectations of previous apartments rented. Essential kitchen items were provided but cutlery and crockery was very basic and there were chipped and cracked items in the cupboards. Pots and pans were limited and the gas hob is positioned such that it was easy to brush past on/off switches and knock them on by accident! Considering the cost of the accommodation I would have expected to be provided with better quality toilet paper and enough to last for our whole stay and also kitchen towel! Mattresses in the second bedroom were very poor and the garden was overgrown and uncultivated. The windows were dirty.
Dear Erica,<br><br>Thank you so much for this valuable feedback and for being a great loyal guest. We are grateful you liked our service, however, it is disappointing to know you didn't have a positive experience with this apartment. We have passed on this feedback to help implement these important points. In the future will make sure to help you find a more suitable apartment.<br><br>Again, thank you for staying with us over the years.<br><br>All the Best<br>The Edinburgh Address Team