Review via Feefo.com
Service
The whole experience was not very welcoming
There were endless lists of rules and regulations
Punitive actions if we failed to do this or that
Never come across anything like it before in the many many years we’ve been renting houses
The house was nice but no better then many we’ve stayed in
Better suited to groups of couples for short breaks maybe then for family holiday ??
The information book in the house continued on the theme of dos snd fonts and had very little local information in and incorrect information about local supermarketsProduct
As above really
Kitchen had two of everything??
One kettle had no fuse snd a kitchen cupboard unit was broken with door sitting resting against wall
Non advised us if this until we asked or came to fix it
Considering how demanding the rules were tirades us we felt this was rather one sided
Need to refresh and fix a few things
Loose bannisters
Terrible tumble dryer
Good location but very road noisy
Hot tub nice but cold on arrival
Our response
Dear Sophie,
Thank you for taking the time to leave us a review. We passed on your feedback to the owners.
Due to the sudden surge of bookings for Stuckdarach following COVID restrictions, the cleaning team has been very busy and with changeover cleans and checks between outgoing and incoming guests.
They endeavour to ensure the property is looking stunning, on occasions they learn of issues only at the end of a stay, such as the damaged door on one upper kitchen unit. The kitchen is under warranty and the kitchen supplier had to booked to refit.
For the hot tub after each departure they drain down and refill and redose for every new guest arrival to ensure hygiene and sanitization is perfect. It was at 32 degrees upon arrival but overnight reached perfect temperature.
The tumble dryer was checked on departure and everything was working fine.
The owners strive to provide their guests with a very private secluded accommodation for a special holiday or a break. The 200 year old listed buildings are restored and modernized with great care and attention to detail.
If they are notified of any concerned, they strive to react immediately to resolve any issues and all comments from this review have now been dealt with.
Thank you for your valueable feedback.
Kindest Regards,
Davide
