This is the contract between the Accommodation Provider and the Guest referred to in the Booking Terms and Conditions.


The conditions in this document form the basis of the contract between the Accommodation Provider and the Guest. Please read them carefully.




A.     The Accommodation Provider means the owner providing the accommodation.


B.     The Guest means the person booking the accommodation and includes all members of the party.    


C.     The Booking Terms and Conditions means the contract between The Edinburgh Address Ltd, as the reservation agent, and the Guest for the accommodation.




The Property ("the Property”) to which this contract applies is the Property as defined in The Edinburgh Address Ltd’s listing and the Booking Terms and Conditions.




The occupancy will commence on the date specified by the Guest on the booking form submitted to The Edinburgh Address Ltd ("the Start Date")


The occupancy will end on the date specified by the Guest on the booking form submitted to The Edinburgh Address Ltd (“the End Date”)


The Start Date or the End Date may only be altered with the prior approval of the Edinburgh Address Ltd and payment of any sums required due to such a change.




The Guest has provided or will be responsible for providing the following information and payment of the below charges: -


    3.1    Prior to the Start Date the Guest will have paid the occupancy charge in accordance with the Booking Terms and Conditions.


   3.2    Prior to the Start Date the Guest will have provided The Edinburgh Address Ltd with the requested Guest information as set out in their booking confirmation e-mail. (proof of identity & address for the lead guest, names and ages of all guests and reason for stay)


   3.3   Prior to the Start Date the Guest will also have paid a damage deposit or purchased a damage waiver to SUPERHOG / Know Your Guest.  The cost of any damage to the Property or to any items in and/or at the Property caused or any service charges incurred by any member of the party will be deducted from the security deposit at the end of the Guest’s occupation. If no deductions are required, the security deposit will be refunded to the Guest within 14 working days after the End Date. Any disagreement or dispute as to any deductions made or to be made from the security deposit will be dealt with between SUPERHOG / Know Your Guest and the Guest.


    3.4   Council tax and a charge for use of utilities (taking account of what has been the norm for previous occupancies for a similar length, seasonality, and any other relevant factors) are included in the cost of the Guest’s stay shown on the confirmation invoice. If the utilities bill or bills exceed the charge included in the cost of the stay shown on the confirmation invoice, the Accommodation Provider will deduct the amount of the excess from the Security Deposit.




    4.1    The Guest will take reasonable care of the Property, and will keep the Property in the same state of repair and condition as it was at the Start Date. In particular, the Guest will:


i.              not bring any hazardous or combustible goods or material into the Property;


ii.             not pour any oil, grease, or other damaging materials down the drains or waste pipes;


iii.            avoid danger to the Property or neighbouring properties by way of fire or flooding;


iv.           ensure the Property and its fixtures and fittings are kept clean during the tenancy; and 


v.            not interfere with the smoke detectors, heat detectors or the fire alarm system;


vi.           use appropriate bins provided for general waste, recycling and garden waste;


vii.          remove all their belongings at the end of the stay. Any items not belonging to the Accommodation Provider shall be disposed of once the booking has ended.


    4.2          The Property is to be used for short term residential accommodation. The Guest agrees (a) not to allow any animals in the Property unless otherwise agreed in advance of arrival (b) not to smoke in the Property and (c) to be respectful of the neighbours and keep noise from the Property to a minimum between the hours of 10pm and 8am.


     4.3          The Guest shall be responsible for ensuring that they have the appropriate documentation and insurance for their travel and accommodation prior to arrival.


5.            GUEST’S CONDUCT


                Without prejudice to paragraph 4.2:-


    5.1          The Guest must not harass or act in an antisocial manner to, or pursue a course of antisocial conduct against any person in the neighbourhood (including residents, visitors and agents of the Accommodation Provider. "Antisocial" means causing or likely to cause alarm, distress, nuisance or annoyance to any person or causing damage to anyone's property. Harassment of a person includes causing the person alarm or distress, and antisocial conduct includes speech.


5.2          In particular, the Guest must not:


i.              make excessive noise. This includes, but is not limited to, the use of televisions, hi-fis, radios and musical instrument;


ii.             keep any animals or pets in the accommodation without the prior written consent of the Accommodation Provider. Any such consent will not be unreasonably withheld. Any pet (where permitted) will be kept under supervision and control to ensure that it does not cause deterioration in the accommodation or any common areas, or nuisance either to neighbours or in the locality of the Property.


iii.            allow visitors to the Property to be noisy or disruptive;


iv.           use the Property or allow it to be used, for illegal or immoral purposes;


v.            vandalise or damage the Property or any part of the common parts or neighbourhood;


vi.           leave rubbish ether in unauthorised places or at inappropriate times;


vii.          use or carry offensive weapons in or to the Property;


viii           use drugs or consume inappropriate amounts of alcohol in the Property.




Any complaints about the accommodation or its contents, must be raised with the Accommodation Provider (or their agent) during the course of the Guest’s stay.  




Should the Guest cancel, such cancellation shall be dealt with as provided in the Booking Terms and Conditions.



8.1   The Accommodation Provider must provide to the Guest, through the Edinburgh Address Limited, full 24 hour contact details for themselves or whoever is responsible for providing property access and looking after the Guest during their stay.


8.2    The Property must contain all items for the use of the Guest, as advised by The Edinburgh Address Limited.


8.3    The Accommodation Provider is responsible for ensuring that The Property is safe, ready to accommodate guests, that the Property is clean and has provided linen, towels and welcome packs as advised by The Edinburgh Address Limited.


8.4    The Accommodation Provider must ensure that the relevant buildings and contents insurance is in place at all times.


8.5    The Accommodation Provider will take out and maintain appropriate public liability insurance and occupiers’ liability insurance for the Property.  




The Guest agrees to give immediate access to the Accommodation Provider in an emergency. The Accommodation Provider reserves the right to effect forcible entry to the Property should such access not be made available.




Most of the personal information of the Accommodation Provider and the Guest given to The Edinburgh Address Limited is covered by Data Protection law and under those laws is referred to as personal data and reference is made to The Edinburgh Address Limited’s Privacy Policy.


Read Full Policy here: