Review via Feefo.com
Service
We had a couple of issues with the apartment because prior visitors had not informed the owners of some issues needing attention. We had a very supportive manager look after us and were very happy with the outcome. I would want to stay in this apartment on future visits to Edinburgh.
Product
The booking system works fine and all the info is clear to follow. However, a damage deposit is required to be paid and this amount comes off your credit card. For us travelling from the South Pacific we had to spend the five hundred pounds and then have it refunded after we left and no damage incurred. This costs exchange fees for each transaction and a loss on the deposit from the buy price at the bank being different to the sell price. Would like to see a block on the card like rental car companies do so not cost incurred unnecessarily.
Our response
Dear Neil,
Thank you so much for taking the time to leave us this review. We are really glad to hear you had an overall positive experience and pleased the host helped you during your stay. Thank you for the valuable feedback. I understand your point of view re damage deposit and big car rentals. We are working to improve this, although not so straight forward for a small business.
We hope you will stay with us again in the future, you have been great guests.
All the best,
Davide
The Edinburgh Address
