Review via Feefo.com
The website is professional and easy to navigate. Communication was good, with reminders sent in a timely manner about payments due. The only slight issue was that it didn't seem very clear about the minimal stay required when I was trying to book the accommodation, I kept trying to book only 2 nights, but it would only let me progress if I booked 3 - I didn't find this very clearly explained.
This accommodation is absolutely stunning, the photos on the website are beautiful but when we actually walked in we could fully appreciate the size of the rooms (which are huge) and the grandeur. It was truly beautiful. The view from the back of the apartment was amazing (and so unexpected). We felt completely relaxed and utterly spoilt. It was such a wonderful stay. We would love to return again soon.
The only slight issue we found - and this is probably just personal preference - was that the mattresses were way too soft and made you roll into the middle. A pet hate of ours. Firm mattresses all the way! Also, the front bedroom could be a tad noisy from traffic over the cobbles - but this is to be expected in a city centre. But this did not take anything away from a wonderful stay and I would definitely return. I cannot recommend this place highly enough. It was stunning. My third time staying at an Edinburgh Address apartment and I have never been disappointed. Thank you.
Service rating : I am glad to hear that it was a smooth booking process for you. I am sorry to hear that you did not feel that the minimum stay was not obvious, and we will look into making this more clear for future guests!
Product : It is great to hear that you enjoyed your stay at our property! We really do appreciate the feedback. We look forward to planning any future trips you may wish to book with us!