Mapmakers Townhouse @ Newington

The process of booking the apartment was simple but having to go through a third party for the guest information and security deposit (which I felt was excessive) was tiresome.

I would not describe the apartment as luxurious. It was advertised as having a microwave, it did not! Several lamps did not work or had no lightbulbs. Kitchen door handles were hanging off. We had to tighten all the pan handles to make them safe for use. Clothes drier was broken as was the tool for closing the velux blinds.

The apartment was very comfortable and in a great location. Corresondence was always reliable and quick. Wonderful large windows on the main floors brought in lots of sun for most of the day. The stairway is fairly steep to get to the main floor.

Correspondence was always quick and reliable.

This property was originally booked for my sons wedding in 2020. Due to the pandemic, it had to be cancelled twice. It was in such a good location for the wedding venue (Summerhall) and the right size for my family and I did not want to search again. Siobhan, was marvellous about cancellation and re-booking.

Karen sent us a little video showing the car parking and access information. Although I didnt meet her, I spoke to her on the phone and was left in no doubt that she was available if any problems occurred.

Impersonal. Bombarded with emails asking for money. No reaching out to ask about arrival or departure arrangements. When I reached out, got no reply to first email. When I took the initiative to say when we were leaving and to ask about keys, I was told that was fine, only to have cleaners barge in demanding access and saying we were late to leave. Checkout at 1030 is not normal in my experience and should have been flagged well in advance if it was imperative. A more normal checkout is 11.

The photographs are misleading. The overall experience was very disappointing. The flat is tatty. Doesn't seem to have seen a lick of paint in years. The plastic parquet is damaged. The kitchen drawers, fridge etc are not the cleanest. And not even a teabag or a sachet of shampoo to greet a weary traveller. A washing machine but no washing powder? You expect people to buy a pack for a few days? Compared to experiences elsewhere, and in view of the price, this was a great disappointment.

Excellent communication.

Very nice and clean property. Kitchen was a little smaller than expected.

Sioban was a delight to work with. She recommended a great place in a good location for us to stay during our our quarantine period in Edinburgh. She was also very helpful with information on where to get groceries for delivery and transportation from the airport to our accommodation.

Overall, this accommodation was great. Really nice big windows with great afternoon light. This townhouse was well equipped for a long stay.
Karen who managed this property was quick to answer questions and help out with small issues as they arose during our long stay.
I rated it down to 4 starts because there were a couple minor things that needed to be fixed in the townhouse.

Excellent location, accommodations and service through Edinburgh Address. I will definitely use again.

Excellent service and quality with Edinburgh Address.

Excellent, friendly phone and email communication with Siobhan - very professional service. Apartment spotless and welcoming. Edinburgh a delight as always.

Excellent apartment and Karen very helpful and friendly.

The Edinburgh Address has a good website, administers good properties and the staff were helpful, friendly and efficient. We had a personal problem that required additional help and they were cooperative and excellent; as was the owner of the property. Arrangements on arrival were fine - the contact person was there when we arrived and was friendly and helpful. So this holiday let was administered by a thoroughly competent and honest company. We would use them again.

The house was clean and tidy. Basic provisions (milk, tea, etc.) were provided and there is a small supermarket minutes away. We have stayed in Mapmakers twice and would do so again. It is a spacious apartment, the rooms are a good size and there are enough bathrooms for three couples, which would make it a very economical place to stay. It has all the necessary amenities, the beds are comfortable and the heating is more than adequate for even mid-winter. The sitting room has massive windows and, therefore, lovely light. The internet connection was good. The situation is fine for Edinburgh town centre - short walk to the bus stop and plenty of buses to Princes St., etc. The off-street parking is good and reasonably secure, so you can arrive by road and forget about your car until you leave. There are lots of decent eating places within a short walk. So, all round, it’s a great place to stay for an Edinburgh visit. We would stay at Mapmakers again. Only one warning - lots of stairs, so a disabled person would struggle.

We had a problem with the hot water which was fixed very quickly by Karen and her team.

Super service

Great service.

Excellent accommodation, with good parking. The light in the open plan sitting/dining room is to die for - we were so lucky as we visited during the unseasonably warm spell in February. Great communications with the caretaker, who met us and showed us round on arrival. We are definitely returning!

The flat was excellent. Karen, the property manager met us and introduced us to the property in a friendly & efficient manner. That was all we needed. Thanks.

I've said enough..............

First, we had a fabulous apartment—luminous, stylish, and very well fitted. Service was responsive and attentive. Our nearly two weeks was wonderful. we wish we could have stayed longer. Lovely.

This is a beautiful, light-filled apartment with plenty of room and every amenity one could wish. We liked the location—close to very good gastro pubs, parks, and shops but just far enough away from the tourist area to be peaceful.

Our stay was great. Townhouse was perfect for us, our son and my parents. Very comfy beds! Had everything we needed. Great location, great wifi, nicely decorated. We had a rental car so the parking was great. Property manager and owner were both very responsive. Enjoyed being close to Holyrood Park.

See my other note. Propert was great!

Very responsive and accommodating.

Well maintained, good amenities. Staff and host very friendly and helpful.